Refund and Returns Policy

Effective Date: January 8, 2025

At KlyptMavel, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Returns Policy is here to assist you.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • Returns must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale or clearance.
  • Digital products, gift cards, or downloadable items.
  • Items damaged due to misuse or neglect.

3. How to Initiate a Return

To initiate a return:

  1. Contact our Customer Support team at info@klyptmavel.com or call 315-272-3518 with your order details.
  2. Our team will provide you with a Return Authorization (RA) number and instructions for returning the item.
  3. Ship the item to the address provided, ensuring it is securely packaged to prevent damage during transit.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
  • Shipping charges for the original order are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

We offer exchanges for defective or damaged items. If you need an exchange:

  1. Contact our Customer Support team with proof of the defect or damage (e.g., photos).
  2. We will arrange for a replacement to be shipped to you at no additional cost.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • For defective or incorrect items, we will provide a prepaid return shipping label.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. If the issue persists, contact us at info@klyptmavel.com, and we will assist you.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

Address: 48 Gandy Street, Syracuse, New York, United States.
Phone: 315-272-3518
Email: info@klyptmavel.com
Website: https://klyptmavel.com/